Policies
Refund policy
A simple principle for our forthcoming marketplace: if an editorial-pitch opportunity is declined by the outlet, you receive a full refund for that opportunity.
Last updated: 14 September 2026
Before the marketplace opens
No paid marketplace services are currently available through this website. This policy describes the model we intend to use when purchasing launches; the checkout terms shown at purchase will form the applicable agreement.
Editorial-pitch opportunities
These opportunities pay for the work involved in preparing and pitching a relevant story. The publication keeps independent editorial control. Publication is not guaranteed.
If the named outlet declines the pitch and no publication is delivered, we will refund the amount paid for that opportunity to the original payment method. We will not substitute a sponsored placement without your informed agreement.
Sponsored or paid placements
Any paid-placement opportunity will be labelled clearly before purchase and will have its own delivery and refund terms. We will not describe a paid placement as independent editorial coverage.
After work begins
Refund treatment for customer cancellations, missed information deadlines, material changes to an agreed brief, or policy breaches will be shown clearly before checkout. Nothing in this policy limits rights that cannot lawfully be excluded.
Requesting a refund
When purchasing becomes available, contact us with your order reference. We will confirm eligibility and the expected processing time in writing.